№ 000Lucky Boom · Ticket
Service desk
Open chat, an email address for account matters and private channels for VIPs: choose what suits you.
24/7 live chatLive chat on every page, 24/7. Typical reply: under 2 minutes.
Emailsupport@luckyboom2.org: account-level questions and formal requests.
VIP channelsVIP players: private WhatsApp and Telegram channels and a personal manager with a name.
Before writing
Write from your registered email so we can match you fast. The system recognises that address for KYC documents, self-exclusion and account closure.
- Give the account email and a short description.
- Withdrawals: finish KYC beforehand; pending verification means a longer wait.
- Requests are reviewed within 2 business days; after approval, timing depends on the payment method.
Registered-email-only requests
- Self-exclusion: active in 24 hours, minimum 6 months.
- 7-day cooling-off period.
- Permanent account closure.
- Password recovery: reset link on the login page, sent to the registered email.
VIP status match
VIP elsewhere: screenshot your status to live chat or support@luckyboom2.org. We match it; your history is not rebuilt from zero.
LB-0000-EN