Your account journey from registration to withdrawal
Every online casino account follows a predictable lifecycle. Understanding each stage helps you know what to expect, what information you will need to provide, and how long each step typically takes. This guide walks through the full process for our platform, from the moment you hit "Register" to the point where your first withdrawal lands in your account.
Registration: what you will be asked for
The registration form is designed to be straightforward and completed in four steps. You can choose to accept a welcome bonus or skip it, select your country and preferred currency, provide a valid email address and a secure password, then confirm you are at least 18 years old and agree to the terms and conditions. No phone number is required at this stage.
The fields commonly requested during registration include:
- Email address (must be valid, as confirmation will be sent here)
- Password (choose something strong and unique)
- Country of residence
- Preferred currency
- Acceptance of terms and conditions
- Confirmation that you are 18 or older
After you submit the form, an email confirmation link is sent to the address you provided. Clicking that link activates your account and allows you to log in immediately. This step usually takes less than a minute.
When KYC verification is triggered
Identity verification — often called KYC (Know Your Customer) — is not required at registration. It is triggered later, typically when you request a withdrawal or when your cumulative deposits reach a certain threshold. On this platform, you will be asked to verify your identity before any withdrawal can be processed, regardless of the amount. This is a standard security measure to protect both the player and the operator.
The verification process requires three types of documents: proof of identity, proof of address, and — in some cases — proof of the payment method used. Below is a quick comparison of what each document entails, the typical file requirements, and how long the review usually takes.
| Document type | Accepted examples | File requirements | Typical review time |
|---|
| Proof of identity | Passport, national ID card, driving licence | Clear colour photo or scan, all four corners visible | Up to 24 hours |
| Proof of address | Bank statement, utility bill (no older than 3 months) | Full document showing your name and current address | Up to 24 hours |
| Proof of payment method | Photo of card (hide middle digits), e-wallet screenshot | Must show method name and your name/handle | Up to 24 hours |
Documents are reviewed by the verification team during business hours. If everything is clear and matches the information on your account, approval is usually granted within 24 hours. Incomplete or unclear documents will be rejected with a note explaining what needs to be resubmitted.
Withdrawal approval timelines
Once KYC is approved, withdrawal requests are processed according to the chosen payment method. E-wallets such as Skrill and Neteller tend to be the fastest, with processing times typically under 24 hours after approval. Bank transfers and card withdrawals may take 2–5 business days depending on the issuing bank. Cryptocurrency withdrawals are processed once the network confirms the transaction, which can vary from a few minutes to an hour depending on network congestion.
The platform does not charge any fees for withdrawals, though your bank or payment provider may apply its own fees. Minimum withdrawal amounts are clearly listed in the cashier section. For most methods, the minimum is €20.
Before your first withdrawal, expect a brief review to confirm that all bonus wagering requirements have been met and that no duplicate accounts exist. This is a standard check that typically adds no more than a few hours to the process.
